PPAI Code of Conduct

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We have verified the acceptance of the PPAI Code of Conduct on 6/11/2012 Our Company’s Commitment To Ethical And Responsible Conduct Our Company believes we must not only meet the… Read more »

Pro 1 Select Order Information

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*Not available in Canada Placing an Order Artwork and purchase order must be submitted together. Purchase Order must reference Pro 1 Select. Please reference your company name and P.O. number… Read more »

3 Day ProShip

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Need it in a hurry? Look for our 3-Day ProShip pricing available on most items! Our 3-Day ProShip service allows for one of the fastest turn around times in the… Read more »

Product Safety and Compliance

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General Letter of Conformity ProTowels & Kanata Blanket Company are dedicated to the safety and integrity of our products. We are committed to offering quality items in the Promotional Products… Read more »

Blank Goods

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NEXT DAY shipping on orders of 1,000 pieces or LESS pending credit approval. 2ND DAY shipping on orders 1,001 pieces or MORE. Blank goods altered in any way (i.e. Grommets,… Read more »

Claims

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Damaged/Defective/Misprinted merchandise, all claims must be made to factory within 7 days of receipt of merchandise. No exceptions. Failure to do so will void all claims!

Copyright/Trademark Laws

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We assume submitted artwork is in full compliance with laws governing copyrights and trademarks. Customers agree to hold Pro Towels or Kanata Blanket Company harmless for any damages and or… Read more »

Delivery Time

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All delivery times are subject to product availability and credit approval. Delivery times are calculated from date of approved proof.

Electronic Artwork

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We recommend all files be sent via e-mail or disk. Please make sure that you include your company’s name and P.O. number with all e-mailed artwork. Customers will be held… Read more »

Embroidery Artwork Specs

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Acceptable Digitized File Type: Tajima formatted files. Acceptable Image Types: .EPS, .JPG, .TIF Call for other acceptable formats. A digitizing fee will apply. Thread colors can be matched to Pantone colors if… Read more »

Normal Production Time

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Please allow 1-3 weeks for delivery of decorated product, upon receipt of order confirmation and camera ready artwork. Lead times vary based on product and decoration method so please refer to… Read more »

Over Runs/Under Runs

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Plus or Minus 5%. Exact quantities, add 5% to Item Unit Price. Orders specifying NO OVERRUNS may receive up to 5% under runs. Exact quantities may be ordered for a… Read more »