Pro Towels, the industry’s largest towel supplier, announced today that Jenell Sankey has been promoted to Director of Customer Service.
Sankey started with Kanata Blanket Company in 2004 as a Customer Service Representative and later became Manager of that department. During that time, she learned the promotional products business while interacting with many customers and by representing Kanata at trade shows across the United States and Canada. In her new role, Sankey will oversee the Customer Service departments for Pro
Towels in Abbeville, South Carolina, Kanata Blanket in Vancouver, British Columbia, Canada and Superior Decorating in Camarillo, California. Among her responsibilities will be product knowledge training, issue resolution, standardizing customer service operations across locations, and continually looking for new ways to provide the best possible experience for customers.
Ms. Sankey commented, “I’m excited to take on this new challenge and work with an outstanding group of Customer Service Representatives to help build upon the great service they already provide.” Brian Porter, Pro Towels Vice President of Sales, stated, “Jenell brings a wealth of distributor-facing industry experience to this position, along with a contagious enthusiasm for exceeding customer expectations. She will be key to maintaining and improving the high-level experience that our customers expect.”