GENERAL INFO
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We have verified the acceptance of the PPAI Code of Conduct on 6/11/2012
OUR COMPANY’S COMMITMENT TO ETHICAL AND RESPONSIBLE CONDUCT
Our Company believes we must not only meet the expectations of our customers and consumers, we must exceed those expectations. To that end, we have adopted standards for the safety, quality and integrity of our products and processes and we are committed to respecting the rights of individuals and protecting the environment. We are dedicated to complying with all applicable laws and to conduct business in an ethical and responsible manner.PRODUCT SAFETY
We will comply with all applicable laws and regulations regarding safety of products we sell. We will meet applicable recognized voluntary industry standards for our products and processes.NO ABUSE OF LABOR
We will not use any form of forced labor, including indentured, prison, bonded or slave labor. We will not use physical or verbal harassment or abuse to discipline employees.NO CHILD LABOR
We will not use child labor. We will comply with all minimum age provisions of applicable laws and regulations.FREEDOM OF ASSOCIATION
We respect the rights of employees to associate or organize without fear of reprisal or interference. If employees are represented by an organization recognized under law, we respect the right to bargain collectively.NO DISCRIMINATION
We will not discriminate in hiring and employment practices on the basis of age, nationality, race, religion, social status, ethnic origin, gender or disability.HOURS AND WAGES
We will comply with all applicable wage, work hours, hiring, benefits, and overtime laws and regulations. In the absence of law in a particular location relating to product safety, labor, employment, environment or working conditions, the spirit and intent of these policies shall be met.WORKPLACE CONDITIONS
We will provide a safe, healthy and secure workplace. We will abide by all applicable laws and regulations for safety and health. Proper sanitation, lighting, ventilation and fire safety protection will be provided.ENVIRONMENT
We abide by all applicable environmental laws and regulations. We will manage our environmental footprint to minimize the adverse impact on the environment. We will manage our energy, water and waste systems for maximum efficiency and minimal adverse impact on the environment.SUBCONTRACTORS AND SOURCES
We require all businesses that support our business as subcontractors, manufacturers or sources of goods to comply with all of the same policies stated in our Commitment to Ethical and Responsible Conduct Policy. All subcontractors and suppliers are required to comply with all applicable and national laws.We expect those businesses to develop and implement internal business procedures to ensure compliance with our policy.
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*Not available in Canada
PLACING AN ORDER
Artwork and purchase order must be submitted together.Purchase Order must reference Pro 1 Select.
Please reference your company name and P.O. number in the subject line of your e-mail.
ARTWORK AND PRODUCTION
Acceptable file types: Adobe Illustrator CC or below | ZIP (compression file)Acceptable image types: Vectorized | EPS | Layered File (300 dpi min.)
PDF files are acceptable if originally created in Adobe Illustrator as vector artwork.
PMS Color Matching: We will attempt to match your PMS color request as best as we can, but we cannot guarantee a 100% match.
Production time: 5 days upon art and credit approval.
Paper proof: A FREE paper proof is provided.
All proofs must be approved by the customer in writing and faxed or e-mailed to Pro Towel without delay.
Delays on proof approval will increase production time.
ADDITIONAL INFORMATION
FOB: South Carolina or Nevada.For above catalog quantities please contact a Pro Service Representative.
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NEED IT IN A HURRY?
Look for our 3-Day ProShip pricing available on most items!Our 3-Day ProShip service allows for one of the fastest turn around times in the industry.
P.O. MUST clearly specify 3-Day ProShip Service. Catalog quantities only and does not qualify for special pricing.
Imprinted 1 color only or embroidery up to 8,000 stitches only.
**3-Day ProShip production begins after art and credit approval.**
Add 2 days production time to ProShip orders with packaging.
Please call for rush shipments within Canada as we will always try to accommodate your needs. Fast turnaround is available on products showing this icon.
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GENERAL LETTER OF CONFORMITY
The Pro Towels Family of Brands is dedicated to the safety and integrity of our products. We are committed to offering quality items in the Promotional Products industry while either meeting or exceeding established standards in regards to safety and compliance.We work diligently with our suppliers and require annual testing of our product and supplies. Based on information and testing results provided by our suppliers we are confident that all of our inks, threads, and products meet all requirements established as acceptable levels by the government in regards to lead and heavy metal. We can also state that NO heavy metals (Lead, Chromium VI, Mercury, Nickel, and Cadmium) are intentionally added in the manufacturing of our supplies or products.
CPSIA
In regards to mandatory testing required by the CPSIA, our towels and blankets are considered to be exempt to testing. This exemption is found under Section D Line item 7. Section D states that “certain products, by their nature, will never exceed the lead content limit so those products do not need to be tested and do not need certificates to show that they comply with the law.” We are however required to have our inks and threads tested for content. We have on record, testing results from accredited labs that provide information showing that our products (inks/threads) used in decorating are safe for users.CAN/CGSB
For products entering Canada we test annually against CAN/CGSB standards in addition to the testing done as part of CPSIA. We have on record, testing results from accredited labs that provide information showing that our products (inks/threads) used in decorating are safe for users.PROP 65
In regards to Prop 65, we have on record, testing results from accredited labs that provide information showing that our products (inks/threads) used in decorating are safe for users. As stated above our products themselves (towels, robes, blankets, throws/tapestry) are exempt from lead testing due to the materials they are constructed from. It is known that “certain products, by their nature, will never exceed the lead content limit so those products do not need to be tested and do not need certificates to show that they comply with the law.” (Section D Line item 7)Contact us for any compliance or Prop 65 documentation that is needed.
SOCIAL COMPLIANCE
The Pro Towels Family of Brands are companies that value not only our clients but our associates as well. To ensure that our company complies with all State and Federal rules and regulations in regards to Social Compliance we have brought in independent firms to audit our facilities. Based on the results of these audits we can confirm that our facilities are considered to be compliant.The statements above are believed to be accurate based on data supplied to Pro Towels Family of Brands by our suppliers; however; we disclaim any warranty, express or implied, with respect to its products, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. We strongly recommend that each customer and/or end-user independently determine the suitability of our product(s) under actual conditions of processing and end-use. If you have any questions concerning the use of our products or require any additional information, please feel free to contact us..
We comply with all applicable laws and regulations regarding the safety of our products. We will also meet applicable recognized voluntary industry standards for our products and processes along with national/state/local laws and regulations.
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We recommend all files be sent via e-mail. Please make sure that you include your company’s name and P.O. number with all e-mailed artwork. Submit your artwork to the following e-mails:
Screenprinting = [email protected]
Embroidery = [email protected]
Customers will be held responsible for any charges incurred to resolve problems if the digital file is not received in a usable format (see below). Contact ProService for more information.Acceptable File Types:
Adobe Illustrator CC or below
ZIP (compression file)
Acceptable image types:VECTORIZED
EPS
Layered file (300 dpi min.)
PDF files are acceptable if originally created in Illustrator as vector artwork.Art Charges: $40.00 (k) minimum per hour.
Art charges will apply if requirements are NOT met and any necessary alterations are involved in order to meet production standards. We do not accept faxed art!
Full design service capabilities are available from our in-house design department (additional charges may apply).
Printed Artwork Specs:All fonts and strokes must be converted to outlines.
Minimum Type Size: Terry velour products = 15 pt.
Minimum Line Weight: Terry velour products = 2 pt.
Halftones: Due to the nature of towel fabrics artwork that contains large areas of color, (such as lettering) along with halftones will usually require separate screens for optimum coverage.
Avoid art with straight lines or borders that follow the towel edges.
Make use of as much of the maximum imprint area as possible.
Avoid thin lines and condensed lettering.
Standard Imprint Ink Colors:Black
Gray (PMS 430 C)
Purple (PMS 266 C)
Dark Green (PMS 349 C)
Navy Blue (PMS 281 C)
Medium Blue (PMS Reflex Blue)
Yellow (PMS Yellow C)
Gold (PMS 1235 C)
Orange (PMS 165 C)
Red (PMS 186 C)
White is only used with plastisol inks and on smaller products like golf and rally towels.
Sublimation Artwork Specs:Acceptable formats include: PSD, EPS, JPG and PDF.
Art MUST be provided at 300 DPI full scale. (Example − artwork for SUB-1518 MUST be 14.5″ x 18″ at 300 DPI.) For best possible results, make sure artwork is provided at the highest resolution.
Avoid using borders or solid dark/black backgrounds.
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Any blank goods ordered without finishing (1,000 or less) ship within 24 hours; any with finishing required will ship in 48 hours.
Blank good orders of 1,000 or more without finishing will ship within 48 hours; up to 72 hours for up to 1,000 pieces with finishing. Call for shipping details on larger orders.
Any blank goods ordered with any type of finishing (grommets, tri-folding, etc.), will require an additional day.
Blank goods altered in any way (i.e. Grommets, Tri-folding, etc.) are not returnable for credit.
Blank goods can be returned within 72 hours of delivery date. Contact ProService for return authorization. Returns will be invoiced a $50.00(a) restocking fee and all freight. Returns received without prior authorization will be denied.
NOTICE: It is the responsibility of the customer to inspect for defects as well as style, color, size and quantity of the shipment PRIOR TO DECORATING.
FACE PROTECTION NOTICE: We are currently not accepting any returns, exchanges or credits on any face protection products.
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Changes may delay production and shipping.
Canceled orders will be charged for costs of set ups, digitizing and possible art charges incurred as of cancellation date.
Any changes made to an order (by phone) after received at factory must be confirmed in writing (email). Note: Changes may delay shipments and charges may apply. Adjustments to ship methods MUST be received 2 days before scheduled ship date or changes cannot be guaranteed.FACE PROTECTION NOTICE: We are currently not accepting any returns, exchanges or credits on any face protection products.
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Damaged/Defective/Misprinted merchandise: ALL CLAIMS must be made within 7 days of receipt of merchandise NO EXCEPTIONS. Failure to do so will void all claims! All products are guaranteed against defects in material and craftsmanship for 90 days from invoice date. Any credits or reprints are at the discretion of Pro Towels. An additional restocking fee will apply for pre-approved returns.
FACE PROTECTION NOTICE: We are currently not accepting any returns, exchanges or credits on any face protection products.
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We assume submitted artwork is in full compliance with laws governing copyrights and trademarks. Customers agree to hold The Pro Towels Family of Brands harmless for any damages and or costs arising under these laws as a consequence of our using the artwork. All logos portrayed in our catalog are for illustration only and are not available for sale unless otherwise specified by the owner of the copyright.
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Acceptable Digitized File Type: Tajima formatted files.
Acceptable Image Types: .EPS, .JPG, .TIF, .AI, .PDF. Call for other acceptable formats. A digitizing fee will apply.
To edit a digitized file, there will be a $31.25 (g) charge.
All tapes / files MUST include thread colors and sequence.
Customer supplied files may require additional editing. Pro Towels is not liable if the DST file provided does not meet the requirements to embroider on our products.
We reserve the right to manipulate files to better accommodate production capabilities (edit typeface sizes, line weights, etc.)
Lettering no smaller than 5mm is recommended.
Thread colors can be matched to Pantone Colors as close as possible, if needed.
If an exact thread color or type is required for an order (and we currently don’t supply), you can purchase for your order at an additional cost. Please call for quotes or information.
Embroidery Thread Color Charge: $31.25(g) per thread color change, unless a change to black or white.
Second location: $3.75(g) each additional location.
Personalization: $3.75(g) each personalization for each piece.
We use tear-away backing on all embroidery on golf and rally towel orders. To keep our quality standards for embroidery, some backing may possibly remain in order to keep the stitches tight and clean.
Digitizing charges and any additional embroidery charges can be found in the decorating guides.
For quotes on stitch counts, please contact ProService.
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Mill tolerance allows 5% variance in towel weights and sizes.
Due to the flexible nature of textiles, a tolerance of 5% either way from the center is acceptable for imprinting position.
Production colors may vary among dye lots.
We reserve the right to substitute product of equal or better specifications.
Please allow extra time for sewn products (Ex. TT-25TG).
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We may accommodate any less than minimum requests based on current capacity and with an additional charge. Please contact CS for more information.
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Manufacturing standards dictate orders be subject to a 5% over/under allowance, therefore orders may ship plus or minus 5% unless exact quantity is requested.
Exact quantities may be requested for a 5% surcharge.
Orders specifying NO OVERRUNS may receive up to 5% under runs.
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Poly bagging $0.19 (g) per item.
Clear Vinyl Zipper Bags $0.58 (g) per item.
Palletizing and shrink wrapping $12.50 (g) per pallet.
Special fulfillment (packaging) available – call for pricing. If you want gift sets that do not appear in our product offering, we can assemble it for you. Please confirm your products will fit in desired packaging. Additional production time may be required.
We will insert 3rd party supplier products into all gift sets for an additional handling fee. We will not be held responsible for the condition or inspection of customer supplied products.
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Please include the following in your Purchase Order:
PO#
Company Name
Billing Address
Contact E-mail/Phone Number (for proofing)
In-hands Date
Item Number and Name
Color of Item
Quantity
Decoration Method
Imprint Colors / Thread Colors (reference PMS if applicable)
Location of Imprint or Embroidery
Art Instructions or any Additional Notes
Shipping Address and Ship Method
Send your purchase order to [email protected]Be sure to include company name and PO# in the subject line when emailing your order in.
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Prices are subject to change without notice due to things such as tariffs, freight or availability.
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Minimum Type Size: Terry velour products = 15 pt.
Minimum Line Weight: Terry velour products = 2 pt.
Halftones: Due to the nature of towel fabrics: Artwork that contains large areas of color, (such as lettering) along with halftones, will usually require separate screens for optimum coverage.
Avoid art with straight lines or borders that follow the towel edges.
A detailed Border Disclaimer is provided and must be signed before production begins.
Make use of as much of the maximum imprint area as possible.
Avoid thin lines and condensed lettering.
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We will attempt to match your PMS color request as best as we can, but we cannot guarantee a 100% match. Be sure to specify any PMS colors on original purchase orders. For embroidery, we will match as close as possible with available threads.
We cannot guarantee exact color matching on re-orders.
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Please refer to pantone numbers here for product color. These are for reference only as cannot be exact for textiles. Please request a product sample for exact color.
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All production and delivery times are subject to product availability, proof approval, and credit approval. Production times are dependent on acceptable art and order confirmation. Delays on pre-production sample/proof approval or the absence of any needed information on the original purchase order may delay or add to production time.
Production times are dependent on acceptable art and order confirmation.
In-hand dates must be clearly marked or stated on purchase order.
If no in-hand date is provided or submitted on PO, we reserve the right to ship within our standard production lead times.
LEAD TIMES: All lead times are based on catalog quantities only. Please contact CS for current lead times, which are subject to change or may alter due to high seasons in summer and winter months. Standard lead times are as follow:
Imprinting: 5-7 working days after art approval
Embroidery: 5-10 working days after art approval
Sublimation: 10-15 working days after art approval
Lasering: 5-10 working days after art approval
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PRE-PRODUCTION PROOFS – $40.00 (k) on beach towels, blankets and packaging options and $15.00 (k) for golf & rally towels, plus the cost of the product at minimum quantity. Pre-production proofs may be REQUIRED for large orders of 1,000 pieces or more.
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Art proofs will be e-mailed to you between 24-48 hours after order submission. All proofs must be approved by the customer and e-mailed back to us without delay. For repeat orders, proofs are provided upon request. Please advise ProService if you require a proof. A flat rate of $5.00(k) will be applied for all paper proofs that do not require a pre-production sample. Delays on proof approval will increase production time. Embroidery reorders will not receive a proof unless requested.
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50% off set up fee on all exact reorders for Screenprinted products (reorders must be placed within 1 calendar year). NO set up charges for exact reorders on embroidery. When reordering, please state previous invoice and PO#. No changes in artwork are allowed. If changes are requested, a new set up fee will be required. We cannot guarantee exact color matching on re-orders.
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We may accommodate any request for rush services based on current lead ties and capacity. A 35% rush charge may apply. Please contact CS for more information.
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Sample orders are required in writing (E-MAIL).
Shipper number MUST be provided.
Requests received before 3 PM EST will ship SAME DAY from each respective location in the US.
For samples required in Canada, requests must be received before 11:30 AM PST for shipping same day.
Sample prices very per product line. Please call CS for details.
Unless specified, we reserve the right to ship by most beneficial method.
Random decorated samples will be shipped, unless specific requests are received.SPEC SAMPLES:
50% off of EQP cost for item plus full set up. If the spec sample generates an order, no additional setup charges will apply.
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EQP less 25% on the following techniques: imprinting or embroidery.
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Complete shipping instructions must accompany each order before the order will be entered for production. If proper shipping information is not provided by order completion, Pro Towels reserves the right to ship the order directly to the distributor.
Unless shipping methods or instructions are specified, we reserve the right to ship by most beneficial means of transportation.
FOB Shipping. Shipping carrier is responsible for timely delivery once accepting consignment from factory.
Pro Towels is not held responsible for late deliveries/delays by the shipping carrier or due to unforeseen acts of nature (weather disasters), war, strikes, terrorism, etc.
Pro Towels will not be held responsible for delays or damages caused by carrier. Claims must be made with shipping company.
Shipment Charges:Third party shipping is available upon request. However, account number must be provided.
Drop Shipments $5.00(k) per location.
Drop Shipments must be provided in an Excel spreadsheet. Download the spreadsheet template here.
Freight Quotes:Contact Pro Service CS for freight quote assistance.
Quotes are estimates only; actual costs may vary.
Pro Towels will not be held responsible for variances between freight quotes provided and final shipping charges.
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Virtuals are not your e-proof.
Please limit virtual requests to 3 items per logo.
Virtuals can take up to 72 hours, depending on the complexity of artwork and number of virtuals requested.
Virtuals are only mockups. They are not exact representations of how your product will appear.
Product images are available for download on the website, as well as the ability to create your virtual mockups with our Virtual Studio tool.
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The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
DECORATION METHODS
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Lead Time: 5-7 working days after art approval (except Sweatshirt Hoodie and Sweatshirt Blanket: 7-10 working days)
Minimum Order: Minimums vary by product
PMS Color Matching Charges: We will match color as close as possible at no extra charge.
Set-Up Charges:
Items 11” x 42” or smaller – $45.00 (g) per imprint color
Items 24” x 42” or larger – $112.50 (g) per imprint colorRunning Charges:
Each Additional color/location: Items 11” x 42” or smaller – $0.19(g) per imprint color
Items 24” x 42” or larger – $0.37(g) per imprint colorArt Changes: Billed per hour – $40.00(k) minimum.
Additional Info. and Charges: Maximum imprint area varies.
Signature Printing: Set-up charge: $50.00(g). Up to 200 names included in set up charge. Over 200 names, may incur an additional fee.
Color Change Charge: $25.00(k)
Speculative Sample Charge: 50% OFF of EQP cost for item plus full set up fees. If the spec sample generates an order, no additional setup charges will apply.
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Lead Time: 7-10 working days
Minimum Order: Minimums vary by product
Maximum Number of Thread Colors: 12 color maximum on all quantities.
Color Matching Charges: Pro Towels will match color as close as possible with available threads. If a specific thread is required, please call for details.
Set-Up & Digitizing Charges:
Digitizing Fee – $93.76(g) Editing Fee – $31.25(g) per edit; Customer supplied files may require additional editing.
Reorders: If DST file is provided, no set up charge on reorder.
Running Charges: Catalog pricing includes up to 8,000 stitches.
Additional Info. and Charges:
Additional Stitches – $0.27(g) per additional 1,000 stitches above the first 8,000.
Metallic Surcharge – $0.16(g) per 1,000 stitches.
Embroidery Thread Color Charge: $31.25(g) per thread color change, unless a change to black or white.
Second location: $3.75(g) each additional location.
Speculative Sample Charge:
50% OFF of EQP cost for the item plus full set up fees. If the spec sample generates an order, no additional setup charges will apply.
Personalization:
Add $3.75(g) to the 600 pc. embroidered price of any item.
Note: We use tear-away backing on all embroidery on golf and rally towel orders. To keep our quality standards for embroidery, some backing may possibly remain in order to keep the stitches tight and clean.
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Embroidery on Blankets
What sets Pro Towels apart from other suppliers is our use of high-quality tear or cut-away backing and bobbin matching (whenever possible) to give the back of the decoration a clean appearance.Lead Time: 5 working days on quantities up to 300 pcs. 7 to 10 working days for quantities up to 600 pcs. For higher quantities, please call for best production.
Minimum Order: 24 pcs
Maximum Number of Thread Colors: 12 color maximum on all quantities.
Color Matching Charges: We will match the color as close as possible with available threads. If a specific thread is required, please call for details.
Set-Up & Digitizing Charges:
Digitizing Fee – $93.76(g) Editing Fee – $31.25(g) per edit; Customer supplied files may require additional editing.
Reorders: If DST file is provided, no set up charge on reorder.
Running Charges: Catalog pricing includes up to 8,000 stitches.
Additional Info. and Charges:
Additional Stitches – $0.27(g) per additional 1,000 stitches above the first 8,000.
Metallic Surcharge – $0.16(g) per 1,000 stitches.
Embroidery Thread Color Charge: $31.25(g) per thread color change, unless a change to black or white.
Second location: $3.75(g) each additional location.
Speculative Sample Charge:
50% OFF of EQP cost for the item plus full set up fees. If the spec sample generates an order, no additional setup charges will apply.
Personalization:
Add $3.75(g) to the 600 pc. embroidered price of any item.
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Lead Time: Production: 10 – 15 working days after artwork approval.
Minimum Order: 1 piece, except Jersey Towels and SUB-17.
Set-Up Charges: NO set up charges.
Maximum Number of Imprint Colors: Unlimited.
Artwork: Acceptable formats include: PSD, EPS, JPG and PDF. Art MUST be provided at 300 DPI full scale. (Example: Artwork for SUB-1518 MUST be 14.5″ x 18″ at 300 DPI). *For best possible results make sure artwork is provided at the high resolution. Avoid using borders or solid dark/black backgrounds.
Color Matching Charges: We will attempt to match your PMS color request as best as we can, but we cannot guarantee a 100% match.
Art Charges: Billed per hour – $40.00(k) minimum.
Speculative Sample Charge: 50% OFF of EQP cost for item.
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**Information below excludes 3 week Quick Ship program**
Lead Time: 6 – 8 weeks after artwork and credit approval
Minimum Order: Minimums vary by product
Maximum Number of Imprint Colors: Submit artwork for review.
Color Matching Charges: Contact ProService for available colors.
Art Charges: Billed per hour – $40.00(k) minimum.
Additional Info. and Charges: 15% Over/Under applies
Pre-Production Samples: Will be supplied with colors running on machine. No charge; a shipper number is required.
Speculative Sample Charge: $62.50(g) utilizing colors currently on loom; $200.00(k) for exact colors.
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Lead Time: 60-90 working days after receipt of P.O. and approved sample.
Minimum Order: beach towels – 600 pcs.; Golf/sport towels (16″ x 25″) – 2,500 pcs.; Rally towels (15”x18”) – 5,000 pcs.
Maximum Number of Imprint Colors: Up to 9 colors. Based on complexity of art.
Color Matching System: No charge. Exact color match is not guaranteed.
Art Charges: Billed per hour – $40.00(k) minimum.
Terms: 50% deposit required for all fiber reactive orders.
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Lead Time: 3 – 4 weeks after artwork approval.
Minimum Order: 300 pieces beach towels; 600 pieces golf & sport towels
Maximum Number of Imprint Colors: 4 process colors required. 1 or 2 additional spot colors required in some cases.
Set-Up Charges:
Items 11”x 42” or smaller – $45.00(g) per imprint color
Items 24”x 42” or larger – $112.50(g) per imprint color
Art and Film Preparation Fee – $400.00(k) plus screen charges for a minimum of 4 screens.Submit artwork for consideration, review and quoting. Set-up charges and additional art charges, as noted below, will apply.
Art Charges:
Submit artwork for consideration, review and quoting. NOTE: Some jobs may require additional spot colors to ensure a quality product and good ink coverage.
Art and Film Preparation Fee – $400.00(k) plus screen charges for a minimum of 4 screens.Speculative Sample Charges: 50% off of EQP cost for item + full set up. If the spec sample generates an order, no additional setup charges will apply.
Pre-Production Sample Charge: Required for all orders $40.00(k).
FAQs
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All production and delivery times are subject to product availability, proof approval, and credit approval. Production times are dependent on acceptable art and order confirmation. Delays on pre-production sample/proof approval or the absence of any needed information on the original purchase order may delay or add to production time.
Production times are dependent on acceptable art and order confirmation.
In-hand dates must be clearly marked or stated on purchase order.
If no in-hand date is provided or submitted on PO, we reserve the right to ship within our standard production lead times.
LEAD TIMES: All lead times are based on catalog quantities only. Please contact CS for current lead times, which are subject to change or may alter due to high seasons in summer and winter months. Standard lead times are as follow:Imprinting: 5-7 working days after art approval
Embroidery: 5-10 working days after art approval
Sublimation: 10-15 working days after art approval
Lasering: 5-10 working days after art approvalFor quantities over 1,000 pcs, please contact your customer service rep.
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Why can’t you print white on a colored beach towel?
We are unable to print a pure white imprint on a colored beach towel due to our water-based inks. Our alternative is our prolucent print. This ink gives the logo a somewhat opaque effect and it appears as a lighter shade of the towel color. When printing on a colored beach towel, it is also recommended to use an ink that is darker than the towel color.To see what prolucent or a color-on-color print look like, please click here.
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Third party shipping is available upon request at no charge. However, an account number must be provided.
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Manufacturing standards dictate orders be subject to a 5% over/under allowance, therefore orders may ship plus or minus 5% unless the exact quantity is requested. Exact quantities may be requested for a 5% surcharge. Orders specifying NO OVERRUNS may receive up to 5% under runs.
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We require camera ready art vector art in the following formats: .EPS, .AI and .PDF (PDF files are acceptable if originally created in Adobe Illustrator as vector artwork.
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Yes – Most items have a specific set up charge. On repeat orders that are exact reorders, we offer 50% off set up fee on all exact reorders for screen-printed products (reorders must be placed within 1 calendar year). NO set up charges for exact reorders on embroidery. When reordering, please state previous invoice and PO#. No changes in artwork are allowed. If changes are requested, a new set up fee will be required.
We cannot guarantee exact color matching on re-orders.
Rally Towel