General Information

PPAI Code of Conduct

We have verified the acceptance of the PPAI Code of Conduct on 6/11/2012

Our Company’s Commitment To Ethical And Responsible Conduct

Our Company believes we must not only meet the expectations of our customers and consumers, we must exceed those expectations. To that end, we have adopted standards for the safety, quality and integrity of our products and processes and we are committed to respecting the rights of individuals and protecting the environment. We are dedicated to complying with all applicable laws and to conduct business in an ethical and responsible manner.

Product Safety

We will comply with all applicable laws and regulations regarding safety of products we sell. We will meet applicable recognized voluntary industry standards for our products and processes.

No Abuse Of Labor

We will not use any form of forced labor, including indentured, prison, bonded or slave labor. We will not use physical or verbal harassment or abuse to discipline employees.

No Child Labor

We will not use child labor. We will comply with all minimum age provisions of applicable laws and regulations.

Freedom Of Association

We respect the rights of employees to associate or organize without fear of reprisal or interference. If employees are represented by an organization recognized under law, we respect the right to bargain collectively.

No Discrimination

We will not discriminate in hiring and employment practices on the basis of age, nationality, race, religion, social status, ethnic origin, gender or disability.

Hours And Wages

We will comply with all applicable wage, work hours, hiring, benefits, and overtime laws and regulations. In the absence of law in a particular location relating to product safety, labor, employment, environment or working conditions, the spirit and intent of these policies shall be met.

Workplace Conditions

We will provide a safe, healthy and secure workplace. We will abide by all applicable laws and regulations for safety and health. Proper sanitation, lighting, ventilation and fire safety protection will be provided.

Environment

We abide by all applicable environmental laws and regulations. We will manage our environmental footprint to minimize the adverse impact on the environment. We will manage our energy, water and waste systems for maximum efficiency and minimal adverse impact on the environment.

Subcontractors and Sources

We require all businesses that support our business as subcontractors, manufacturers or sources of goods to comply with all of the same policies stated in our Commitment to Ethical and Responsible Conduct Policy. All subcontractors and suppliers are required to comply with all applicable and national laws.

We expect those businesses to develop and implement internal business procedures to ensure compliance with our policy.

Pro 1 Select Order Information

*Not available in Canada

Placing an Order

Artwork and purchase order must be submitted together.

Purchase Order must reference Pro 1 Select.

Please reference your company name and P.O. number in the subject line of your e-mail.

Artwork and Production

Acceptable file types: Adobe Illustrator CC or below | ZIP (compression file)

Acceptable image types: Vectorized | EPS | Layered File (300 dpi min.)

PDF files are acceptable if originally created in Adobe Illustrator as vector artwork.

PMS Color Matching: NO CHARGE for PMS matching.

We make every attempt to match your color swatch or PMS ink specifications.

Production time: 5 days upon art and credit approval.

Paper proof: A FREE paper proof is provided.

All proofs must be approved by the customer in writing and faxed or e-mailed to Pro Towel without delay.

Delays on proof approval will increase production time.

Additional Information

FOB: South Carolina or California

For above catalog quantities please contact a Pro Service Representative.

3 Day ProShip

Need it in a hurry?

Look for our 3-Day ProShip pricing available on most items!

Our 3-Day ProShip service allows for one of the fastest turn around times in the industry.

P.O. MUST clearly specify 3-Day ProShip Service. Catalog quantities only.

Imprinted 1 color only or embroidery up to 8,000 stitches only.

**3-Day ProShip production begins after art and credit approval.**

Add 2 days production time to ProShip orders with packaging.

Please call for rush shipments within Canada as we will always try to accommodate your needs. Fast turnaround is available on products showing this icon. FastDeliveryIcon

Product Safety and Compliance

General Letter of Conformity

ProTowels & Kanata Blanket Company are dedicated to the safety and integrity of our products. We are committed to offering quality items in the Promotional Products industry while either meeting or exceeding established standards in regards to safety and compliance.

ProTowels & Kanata work diligently with our suppliers and require annual testing of our product and supplies. Based on information and testing results provided by our suppliers we are confident that all of our inks, threads, and products meet all requirements established as acceptable levels by the government in regards to lead and heavy metal. We can also state that NO heavy metals (Lead, Chromium VI, Mercury, Nickel, and Cadmium) are intentionally added in the manufacturing of our supplies or products.

CPSIA

In regards to mandatory testing required by the CPSIA, our towels and blankets are considered to be exempt to testing. This exemption is found under Section D Line item 7. Section D states that “certain products, by their nature, will never exceed the lead content limit so those products do not need to be tested and do not need certificates to show that they comply with the law.” We are however required to have our inks and threads tested for content. We have on record, testing results from accredited labs that provide information showing that our products (inks / threads) used in decorating are safe for users.

CAN/CGSB
For products entering Canada we test annually against CAN/CGSB standards in addition to the testing done as part of CPSIA. We have on record, testing results from accredited labs that provide information showing that our products (inks / threads) used in decorating are safe for users.

Prop 65

In regards to Prop 65, we have on record, testing results from accredited labs that provides information showing that our products (inks / threads) used in decorating are safe for users. As stated above our products themselves (towels, robes, blankets, throws/tapestry) are exempt from lead testing due to the materials they are constructed from. It is known that “certain products, by their nature, will never exceed the lead content limit so those products do not need to be tested and do not need certificates to show that they comply with the law.” (Section D Line item 7)

Social Compliance

ProTowels & Kanata Blanket Company are both companies that value not only our clients, but our associates as well. To ensure that our company complies with all State and Federal rules and regulations in regards to Social Compliance we have brought in independent firms to audit our facilities. Based on results of these audits we can confirm that our facilities are considered to be compliant.

The statements above are believed to be accurate based on data supplied to ProTowels & Kanata Blanket Company by our suppliers; however; ProTowels & Kanata Blanket both disclaim any warranty, express or implied, with respect to its products, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. ProTowels & Kanata Blanket both strongly recommend that each customer and/or end-user independently determine the suitability of our product(s) under actual conditions of processing and end-use. If you have any questions concerning the use of our products, or require any additional information, please feel free to contact us at 1-800-547-8783.

Blank Goods

  • NEXT DAY shipping on orders of 1,000 pieces or LESS pending credit approval.
  • 2ND DAY shipping on orders 1,001 pieces or MORE.
  • Blank goods altered in any way (i.e. Grommets, Tri-folding, etc) are not returnable for credit.
  • Blank goods can be returned within 72 hours of delivery date. Contact ProService for return authorization. Returns will be invoiced a $50.00 (a) restocking fee and all freight. Returns received without prior authorization will be denied.
  • Important Notice: It is the responsibility of the consignee to inspect for defects as well as style, color, size and quantity of the shipment PRIOR TO DECORATING.

While Pro Towels and Kanata Blanket Company stand behind the quality and accuracy of all product shipped, we cannot accept the responsibility if incorrect or defective goods are decorated. No returns or exchanges will be accepted on decorated merchandise.

Claims

Damaged/Defective/Misprinted merchandise, all claims must be made to factory within 7 days of receipt of merchandise. No exceptions. Failure to do so will void all claims!

Copyright/Trademark Laws

We assume submitted artwork is in full compliance with laws governing copyrights and trademarks. Customers agree to hold Pro Towels or Kanata Blanket Company harmless for any damages and or costs arising under these laws as a consequence of our using the artwork. All logos portrayed in our catalog are for illustration only and are not available for sale unless otherwise specified by the owner of the copyright.

Delivery Time

All delivery times are subject to product availability and credit approval.

Delivery times are calculated from date of approved proof.

Electronic Artwork

We recommend all files be sent via e-mail or disk. Please make sure that you include your company’s name and P.O. number with all e-mailed artwork. Customers will be held responsible for any charges (see below) incurred to resolve problems if the digital file is not received in a usable format. Contact ProService for more information.

Acceptable File Types:

  • Adobe Illustrator CC or below
  • ZIP (compression file)

Acceptable image types:

  • VECTORIZED
  • EPS
  • Layered file (300 dpi min.)

PDF files are acceptable if originally created in Illustrator as vector artwork.

Art Charges: $40.00 (k) minimum per hour.

  • Art charges will apply if requirements are NOT met and any necessary alterations are involved in order to meet production standards. We do not accept faxed art!
  • Full design service capabilities are available from our in house design department.

Typesetting: $10.00 (k) minimum.

  • Orders with more than six lines of copy will be billed as needed $40.00 (k) per hour. Font style must be indicated or art dept. will choose most suitable font for item or event

Embroidery Artwork Specs

Acceptable Digitized File Type: Tajima formatted files.

Acceptable Image Types: .EPS, .JPG, .TIF

Call for other acceptable formats. A digitizing fee will apply.

Thread colors can be matched to Pantone colors if needed.

To edit a digitized file, there will be a $25.88 (h) charge.

  • All tapes / files MUST include thread colors and sequence.
  • We reserve the right to manipulate files to better accommodate production capabilities (edit typeface sizes, line weights, etc.)
  • Lettering no smaller than 5mm is recommended.
  • Digitizing charges can be found in the decorating guides.

For quotes on stitch counts – Please contact ProService.

Normal Production Time

Please allow 1-3 weeks for delivery of decorated product, upon receipt of order confirmation and camera ready artwork. Lead times vary based on product and decoration method so please refer to individual decorating methods for complete information.

Delays on sample/proof approval may add to production time.

The type of artwork submitted, availability of materials and the speed of response to correspondence regarding your order ultimately determines production time.

  • RUSH ORDERS – Contact ProService for production times and up-charges.
  • Production time begins when art and credit are approved.
  • Mill tolerance allows 5% variance in towel and blankets weights and sizes.
  • Due to the flexible nature of textiles, a tolerance of 5% either way from center is acceptable for imprinting position.
  • Production colors may vary among dye lots.
  • We cannot guarantee exact color matching on re-orders.
  • We reserve the right to substitute product of equal or better specifications.
  • Exact re-orders of 144 pieces or more, receive FREE set-ups.
  • Changes may delay production and shipping.
  • Canceled orders will be charged for costs of set-ups, digitizing and possible art charges incurred as of cancellation date.
  • Changes and cancellations must be received in writing at least 72 hours prior to the required ship date.
  • Please allow extra time for sewn products.

Over Runs/Under Runs

  • Plus or Minus 5%.
  • Exact quantities, add 5% to Item Unit Price.
  • Orders specifying NO OVERRUNS may receive up to 5% under runs.
  • Exact quantities may be ordered for a 5% surcharge.
  • Manufacturing standards dictate orders be subject to a 5% over/under allowance

Packaging

  • Poly bagging $0.19 (g) per item.
  • Clear Vinyl Zipper Bags $0.58 (g) per item. (Used for blankets where not standard packaging)
  • Special fulfillment (packaging) available – call for pricing
  • Wide selection of gift packaging available for towels and blankets.  Click here.

PMS Color Matching

We make every effort to match your color swatch or PMS ink specifications. For embroidery we will match as close as possible with available threads.

No charge for PMS matching.

Metallic Ink is not recommended on our products.

Printed Artwork Specs

  • Minimum Type Size: Terry velour products = 15 pt.
  • Minimum Line Weight: Terry velour products = 2 pt.
  • Halftones: Due to the nature of towel fabrics: Artwork that contains large areas of color, (such as lettering) along with halftones, will usually require separate screens for optimum coverage.
  • Avoid art with straight lines or borders that follow the towel edges.
  • A detailed Border Disclaimer is provided and must be signed before production begins.
  • Make use of as much of the maximum imprint area as possible.
  • Avoid thin lines and condensed lettering.

Proof Charges

  • E-MAIL PROOFS – A flat rate of $5.00 (k) will be applied to all orders that do not require a pre-production sample.
  • PRE-PRODUCTION PROOFS – $40.00 (k) on beach towels, blankets and packaging options and $15.00 (k) for golf & rally towels, plus cost of product at minimum quantity.

These charges do not apply to custom orders.

1. AVAILABLE on orders less than 1,000 pieces.

2. REQUIRED at 1,000 pieces or more.

FREE with exception of OVERNIGHT SHIPPING!

(Proof approval or waiver required at this quantity!)

Proofs

A layout will be e-mailed to you. All proofs must be approved by the customer in writing and faxed or e-mailed to Pro Towels without delay. A flat rate of $5.00 (k) will be applied for all paper proofs that do not require a pre-production sample.

Delays on proof approval will increase production time.

Samples

  • Sample orders are required in writing (Fax or e-mail). Shipper number must be provided.
  • For samples required in USA, Requests received before 3:00 p.m. EST will ship same day via UPS. (Cut off for FedEx shipments is 11 am EST)
  • Samples from our California location can be shipped same day until 4:00 p.m. PST via UPS. Please note not all towel samples are available from our California location and no blanket samples are available.
  • For samples required in Canada, requests must be received before 11:30 am PST for shipping same day.
  • On invoices totaling less than $6.00 (k), and shipper number has been supplied, samples are no charge.
  • Orders totaling more than $6.00 (k) and/or shipper number is not supplied require a credit card payment.
  • Unless specified, we reserve the right to ship by most beneficial method.
  • Random decorated samples will be shipped, unless specific requests are received.  For specific requests, samples may not be able to ship same day.
  • Samples may be returned within 30 days for a full credit less freight as long as in reasonable condition.

Self Promotion

EQP less 25% on Imprinting, 4CP Printing, and Embroidery

Shipment Charges

  • Normal shipping and handling charges apply to all orders.
  • Third Party shipping is available, however MUST be specified on P.O. Provide account number.
  • Box charges on all orders: 1-5 boxes – $5.00(k) per box; 6+ boxes – $30.00 (k) flat rate
  • Drop shipments $5.00 (k) per additional location.
  • Split shipments $5.00 (k) on different dates due within 30 days.
  • COD – Contact factory.
  • Palletizing Fee $10.00 (h) per pallet.
  • Freight Quotes
    1. Contact factory for freight quote assistance.
    2. Quotes are estimates only (Actual costs may vary.)
    3. Pro Towels or Kanata Blanket Company will not be held responsible for variances between quote and final shipping charges.
  • Complete shipping instructions must accompany each order.
  • Orders will be shipped directly to distributor if “Ship to Address” is NOT provided upon completion of order.
  • Unless shipping methods or instructions are specified, we reserve the right to ship by most beneficial means of transportation.
  • All USA towel orders are shipped FOB South Carolina or FOB California.
  • For towel orders in Canada free shipping applies. Applicable for ground shipping only and to major centers (non remote locations). Remote locations please add an additional surcharge of $17.65 (h) per box. Not applicable for drop shipping nor residential addresses.
  • All USA blanket orders are shipped FOB South Carolina 29620 or FOB Washington 98230
  • All Canadian blanket orders are shipped FOB Richmond, BC
  • Shipping carrier is responsible for timely delivery once accepting consignment from factory.

Website Images

The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.

Decoration Options

Embroidered

Lead Time: 7-10 working days

Minimum Order: Minimums vary by product

Maximum Number of Imprint Colors: 9 color maximum on all quantities.

Color Matching Charges: Pro Towels will match color as close as possible with available threads.

Exact color matching may be available for an additional charge. Pro Towels uses Robison Anton thread.

Set-Up & Digitizing Charges:

Digitizing Fee – $88.24(h) Editing Fee – $25.88(h) per edit

Approximately 95% of all supplied digitized files require editing

Running Charges: Catalog pricing includes up to 8000 stitches

Additional Info. and Charges:

Additional Stitches – $0.25(h) – additional 1000 stitches above the first 8000.

Metallic Surcharge – $0.15(h) – per 1000 stitches

Speculative Sample Charge:

Digitizing fee and the cost of production at MINIMUM QTY. COLUMN.

Personalization:

Add $3.75(g) to the 600 pc. embroidered price of any item.

Fiber Reactive

Lead Time: 60-90 working days after receipt of P.O. and approved sample.

Minimum Order: beach towels – 600 pcs.; Golf/sport towels (16″ x 25″) – 2,500 pcs.; Rally towels (15”x18”) – 5,000 pcs.

Maximum Number of Imprint Colors: Up to 9 colors. Based on complexity of art.

Color Matching System: No charge. Exact color match is not guaranteed.

Art Charges: Billed per hour – $40.00(z) minimum, Typesetting – $10.00(z) minimum

Orders with more than six lines of copy will be billed as needed, $40.00(z) per hour.

Terms: 50% deposit required for all fiber reactive orders.

Four Color Process Printing

Lead Time: 3 – 4 weeks

Minimum Order: 300 pieces beach towels; 600 pieces golf & hand towels

Maximum Number of Imprint Colors: 4 process colors required.

1 or 2 additional spot colors required in some cases.

Set-Up Charges:

Items 11”x42” or smaller – $42.35 (w) per imprint color

Items 24”x42” or larger – $105.88 (w) per imprint color

Submit artwork for consideration, review and quoting.

Set-up charges and additional art charges, as noted below, will apply.

Art Charges:

Submit artwork for consideration, review and quoting.

Art and Film Preparation Fee – $400.00(z).

Speculative Sample Charges: Regular Set-up and Running charges plus Product cost at Minimum Quantity Price.

Pre-Production Sample Charge: Required for all orders $40.00(z).

Submit Artwork to be reviewed and quoted.

 

Imprinting

Lead Time: 7-10 working days

Minimum Order: Minimums vary by product

PMS Color Matching Charges: N/C

Set-Up Charges:

Items 11” x 42” or smaller – $42.35 (w) per imprint color

Items 24” x 42” or larger – $105.88 (w) per imprint color

Exact reorders of 144 pieces or more receive FREE set-ups.

Running Charges: FREE Running Charges:

All Quantities – 1 Free; 300 pieces – 2 Free; 600 pieces – 3 Free; 1000 pieces – 6 Free

Each Additional color/location: Items 11” x 42” or smaller – $0.18(w) per imprint color Items 24” x 42” or larger – $0.35(w) per imprint color

Art Changes: Billed per hour – $40.00(z) minimum, Typesetting – $10.00(z) minimum; Orders with more than six lines of copy will be billed as needed, $40.00(z) per hour.

Additional Info. and Charges: Maximum Imprint Area varies. Metallic ink is not recommended.

Screen Wash Charge: $25.00(z)

Speculative Sample Charge: Regular Set-up and Running charges plus Product cost at Minimum Quantity Price.

Jacquard Woven

**Excludes 2 week Quick Ship program.**

Lead Time: 6 – 8 weeks after artwork approval

Minimum Order: Minimums vary by product

Maximum Number of Imprint Colors: Submit artwork for review.

Color Matching Charges: Contact ProService for available colors.

Art Charges: Billed per hour – $40.00(z) minimum, Typesetting – $10.00(z) minimum

Orders with more than six lines of copy will be billed as needed, $40.00(z) per hour.

Additional Info. and Charges: 15% Over/Under applies

Pre-Production Samples: Will be supplied with colors running on machine. No charge; A shipper number is required.

Speculative Sample Charge: $58.82(w) utilizing colors currently on loom; $200.00(z) for exact colors.

FAQs

How long is production time?

Regular Production Time is 5-10 Business Days after artwork paper proof approval. Lead times vary based on product and decoration method so please refer to individual decorating methods for complete information.

For quantities over 1,000 pcs, please contact your customer service rep.

Why can’t you print white on a colored beach towel?

We are unable to print a pure white imprint on a colored beach towel due to our water-based inks. Our alternative is our prolucent print. This ink gives the logo a somewhat opaque effect and it appears as a lighter shade of the towel color. When printing on a colored beach towel, it is also recommended to use an ink that is darker than the towel color.

What is your email address for orders?

Please contact your Pro Service Representative.

Do you have a third party handling charge?

Yes – For 1-5 boxes we charge $5.00 (k) per box and for 6+ boxes we charge a $30.00 (k) flat rate.

What is your over/under run policy?

Manufacturing standards dictate orders be subject to a 5% over / under allowance. For exact quantities, add 5% to the item’s unit price. Orders specifying NO OVERRUNS may receive up to 5% under runs.

What kind of art do you require?

We require camera ready art vector art in the following formats: .EPS, .AI and .PDF (PDF files are acceptable if originally created in Adobe Illustrator as vector artwork.

Do you have a repeat set up charge?

Yes – Most items have specific set up charge. On all repeat orders over 144 pieces, placed within 24 months, will have the set up charge waived (regular set up charges apply on anything less than 144 pieces).

Is there a PMS Match Charge?

No – We make every effort to match your color swatch or PMS ink specifications on all white towels, as well as small colored towels. Metallic Ink is not recommended on our products. For embroidery we will match as close as possible with available threads.

What is the email address for artwork?

Please contact your Pro Service Representative.